DH
Desiree H
1 reviews | Active since Feb 2021
10 Oct 2023, 15:18
Rain one - Billing issues.
Since I signed up for Rain One at the end of July I have had endless issues with my billing. This is the third month that my debit order hasn't been processed but the outstanding balance on the rain app is R0! I cannot pay that amount and so my service has been disconnected once again and my credit rating has been negatively impacted. I have logged a call and have only received an email response. rain your customer service sucks!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
10 Oct 2023, 17:31Hi Desiree H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply10 Oct 2023, 17:31
Official
Hi Desiree H.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
DH
Desiree H's updateReviewer Update
10 Oct 2023, 18:37Thank you for your prompt response following my review on Hello Peter. I'm sorry that I missed your call. There are 2 messages on the Rain Talk app relating to missed payments. Neither does the payment reflect on my payment history. I am waiting for my son to check the connection when he gets home as I am in Cape Town.
DH
Desiree H's update10 Oct 2023, 18:37
Reviewer Update
Thank you for your prompt response following my review on Hello Peter. I'm sorry that I missed your call. There are 2 messages on the Rain Talk app relating to missed payments. Neither does the payment reflect on my payment history. I am waiting for my son to check the connection when he gets home as I am in Cape Town.