MB
Mantele B

1 reviews | Active since Nov 2022

17 Nov 2023, 08:04

RAIN ONE 5G SUPPORT CENTER ARE *********S. IM PESSED!!

I am disgustedpassed & very disappointed at the RainOne 5G deal establishment. The so called "SUPPORT" center. Theres no support there.The ****py,dishonest, non-transparecy way they have shown me in the past 2weeks. The deal I got myself into is completely different to the deal offered to me by the sales person told me. In 2 weeks I had complains about connection I'm getting I did not bargain for but I was sympathetic &understanding to their reasons. Now that im in the middle of the deal I received a call 7 days prior to the payment deduction date that I have to pay and extra amount that I didn't budget for. Which was totally different to what the sales person said about the deal. I made a deal to pay R559 on the 15th then a call said I'm suppose to pay R811. I disputed it. I mean I was willing to pat that 559 on the 15 even if it meant using the wifi for 2weeks. I told the lady why the payment is changing. She gave a stupid,nonsense elaboration on how the payment was worked out why didn't I hear that when in the sales pitch. I wouldn't have taken or used the damn wifi or taken the deal in the first place. She said I have to pay R200 and something for the 2weeks then pay the R559 for the month in advance but when I enquired from the sales pitch,he said you use it then pay for what you used. I told her to move the deduction dated to month end of November so I can then use it for a month then pay for it, if possible, so i dont complicate the dates or pay extra.she said that means another invoice will have to be published for me. I said do that. That was on last weekend Thursday on the 9th Nov 2023. The phone cut. She never called back to like they did at the sales call to lure you with lies. Meaning the arrangements the sales person, no credit checks, you use and pay later. Now the tune changed,you pay for 2week then pay in advance. I mean if he'd said that I wouldn't have qualified because I had no money in the bank. The audacity of them mistreating me after I was willing to pay 559 for 2 week. So we agreed on the date change. So I thought. Yesterday I receive a massage that my account was insufficient an invoice link to pay ,for the deduction date of the 15th prior set. I called in same day the 15th with my airtime again. Spoke to an support center agent,explained. After a long wait to be answered, explaining, be **** to and deceived be put on hold she was going to talk to the "manager". She the agent came back, tells me it's sorted. I can pay the R559 month end and another invoice will be sent to me with the new date Not knowing to my demise, they will disconnect me aftzr 2 weeks,and still expect me to pay the full amount meant to be paid for the whole month. I came home today from work. Wifi disconnected, I call the So called "SUPPORT center., punched in mi ID number I get a voice massage I "owe" outstanding balance. Boom!! They blocked my calks & access to these called "support" center. Frustrated I call Sales center,I go through, they call me back transfered me. I get cut off. I did it twice/thrice.Finally I speak to an so called "SUPPORT agent. Same story. Keeps saying "sorry" as if he sympathizes, buy justifying lues told to me with a different explanation from the agents before. Hi challenged him,he said to hold for 2 minutes,I waited, no solution. He said his going to escalate to the department that deals with payments,its going yo take72 hour,3 days. That means 3 days without wifi. I asked if they are going to leave out those 3 days from the money I'm suppose to pay,because I did my part by wasting my airtime. Then they cut the call. I know I was neing unreasonable but I'm frustrated that I've been calling but I'm blocked from calling them after all my efforts. How do they do that? Blocking customers who wants to disuse payments.

0
Replies (2)
Rain
Rain's reply17 Nov 2023, 09:00
Official
 Hi  Mantele Bosman 

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. 

Thank you. rain. 
MB
Mantele B's update20 Nov 2023, 19:37
Reviewer Update
You telling me the same nonsense I was told by your support team. The sales person pitch no one told me about the 259 accredit to me. The first agent said I'm going to pay 259 plus 559. When I complained your Agents said I must pay only 559 end of the month.
The Sales Angent at the beginning said I'm going to pay for what I use, it means I pay for what I used for a month. I only used 559 a month billing for 2 weeks. No one said I have yo pay in advance.So how do I pay R559 for using the wifi for online 2 weeks. Why am I only hearing that you are robbing now,why wasnt all this ******** activities told to me before.No one explained during the sales pitch?,why are the amounts changing now? but you can't change the date that I said prior to the deduction dateto change but you mzke chages to the paymentamount anytime you want? Im going to pay 259 for two weeks i used this wifi because you blocked me on the 16th. Then you reconnect me month end , then i will use the wifi and start to pay 559 at the end of the month like any other people in SA.
Please you are recording g calls for such purposes, please listen to the sales pitch, the call where said you increased the R559 to R818 and listen to that call you were trying to rob me. Then go to call I confronted you about it, then you decreased the amount again.
Give me number to you complaints, finance and legal department incase I need to involve my lawyer because your support team agents are just a bunch of clueless ediots taking instructions from you and repeating the same **** you saying right now. You blocked my number from your calling the center anyway.
Tha BS you telling me was told to me by your ****** Agents.