Rain once again disappoints!

It clearly states on the invoice that it is for the 4G Unlimited plan. I had put in a request upgrade on the 12 September please look at your records. You have now billed me for two plans and have deducted the money. I am not going to let this go. I am sick and tired of Rain not checking there records properly. It has happened before. Every time I upgrade to a new plan you want to double bill me and then I have to fight to get it sorted out. I asked you nicely to call me on What’s app but you refuse to talk to me. I want a call so you you check my records as we speak. You are really disappointing me with your avoidance attitude!

Another issue that has not been resolved is the fact that I cannot make calls on my Rain SIMs. I can access the internet but cannot make mobile calls. I also have not been able to connect to the 5G network. Your sales department says that I should be able to connect as it shows coverage on their system, but when I spoke to your network guys they said I am too far from the nearest 5G tower so I will not get a 5G connection. I am now paying for a package that I cannot use in my area. I have been billed for two packages and been given a story about then rectifying my account. I need to cancel this package and go back to my old package without being billed twice for the packages. I am extremely disappointed as usual and will take this further. I think the owner or Rain need to know what is happening to their client who are very unhappy with the support. The packages are good but the people behind it are ***********!

I am using an iPhone 6s and it does not have the VoLTE option when using this Rain SIM. The fact that Rain sold me a package that does not work in my area and is confirmed with their technical department shows that Rain doesn’t care about their customers but are just interested in making money and billing client for a service that they cannot receive. Rain needs to get back to me but they prefer to email me without resolving the problem. I have not had network on and off for two days now since I have been complaining on Hellopeter, just like they did the last time when I complained they reduced my internet speed. Rain seems to want to punish you when you complain. Just sort out this mess please.

I still do not have 5G on my router.