"Rain" on my parade

My first issue came when requesting for the Rain Call Center agents to call me for further information regarding the product.

As a delivery driver I have certain periods of time available and when asking for a call back within that time frame the call center agent called me while I was out on delivery. Clearly the company has zero regard for calling at a requested nor any idea how difficult it is to answer a call while riding a motorcycle.

Then I had someone subscribe myself to the network, following the incompetence from the sales agent not adhering to a specific call back time. I inserted the Rain sim card into my phone on Sunday 8 August 2021 and at 21:28 received an sms stating I'll receive another sms shortly for internet settings. It's now Wednesday 11 August 2021 with the 2nd sms yet to be sent.

There was a follow-up call on Tuesday 10 August 2021 on which the Call Center agent was advised of the pending sms and mentioned that an email would be sent immediately. More than 24 hours still no internet settings received.

The cherry on the cake is my sponsor being debited twice for the service and having to purchase more data because of a lack of network services from Rain

All in all horrible customer service from a network competing with the likes of MTN, Cell C, Vodacom and Telkom.