rain off staff attitude no help

ON 25.10.2023 SWITCH OFF MY CONECTION , I PAID THEM ON 30.10.2023 however on 01.11.2023 Rain debited my account , i called them they told me i wont be paying 30.11.2023 due to it was debited on 01.11.2023 so it was covering the month on the 06.12.2023 my rain was off they said i needed to pay i contacted them and explained what had happened they re-opened my connection, on 13.12.2023 my connection went off again when i called on 14.12.2023 firstly i spoke to a guy who did not understand when i was explaining to him my story he told me how i skipped august month thats why i was debited twice , i dropped the phone and called back again this time was a xhoza lady her name starts with N SHE WAS VERY RUDE when i ask her questions she keeps quiet and when i as her if she is listening she tells me im not listening to her she only said im paying a month behind