BV
Bev V

1 reviews | Active since Sept 2017

11 Mar 2021, 08:49

RAIN NOT WORKING (SIM NOT ACTIVATED DESPITE NOTIFICATION SMS - UNACCEPTABLE TO NOT BE ABLE TO LOG A CALL WHEN IN YOUR PROFILE - SUPPORT QUEIRES TAKE YOU TO FAQ'S!!!)

Have had the sim for a day now, RICAéd when delivered - STILL NO SIGNAL

The router was another R1,900 as the area I am working from does not have 4G.

I am with Vodacom since the very day they started - interesting factoid is the RAIN IS A VODACOM SERVICE,, so overcharge us and we still lose data on Vodacom monthly (which should be stopped), then RAIN will work - really (so in the same house Vodacom does not have signal, though rain will both on 4G.

I could look past the above if I actually got the SIM activated! You cannot log a call as a client online - they simply send you to the FAQ's - Incredible connection were not even able to find a contact number.

They claim within 7 days, you can return the sim and get your fuds back if it does not work (this after testing and confirming with a sales agent!). Let's see. I have several Vodacom routers, yet RAIN (a Vodacom service will not work with it

My job depends on connectivity (only need this for travel in specific areas (CONSTANTIA) - so if I lose it, this will be taken further.

0
Replies (1)
Rain
Rain's reply11 Mar 2021, 09:51
Official
Good morning Bev.

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you

Stay safe.

Regards
Mosa