Rain not updating my payment, Rain call center is completely useless

I’d like to log a complaint about my rain account I paid my account on the 25th of February using a manual payment I logged into the app it showed me what my outstanding balance was I clicked on Capitec pay and then I made my payment on the 26th of February my account suspended due to non-payment so when I contacted the robot ask rain it told me to send my proof of payment to document *** which I did And then on the 27th my account was still suspended but the Internet services were on the 28th I called rain again to try and find out what was happening with my account but they said they can only send an email to the billing team and I cannot speak directly to the billing team trying to get them to update my proof of payment ,so I changed and then I changed my payment date to the 1st day of the month so that I can buy myself time for them to respond to me but then to my surprise they tried to debit w my account on the first and then the transaction didn’t go through due to insufficient funds so when I checked on my account it shows that I am now owing 2 months which I’m guessing it’s February and March but I don’t understand how I owe them march because that debit order for March is only supposed to go on the 1st of April so I called the CallCenter and they can’t help me my query has been with them from the 26th so it’s like four days the billing team hasn’t gotten back to me and every time I call the call CENTER they told me that they can’t assist me I have to wait for the billing team to contact me so since my account was reflecting that I owe two months I had to make a payment arrangement so that I can have Internet again so I paid 150 today so that my Internet services can be restored what I want to understand is how long does it take rain to call back customers so that they can sort out the account after sending the proof of payment and how do I owe them for March when you only on two or three days of March I’m supposed to pay for the services at the end of March not at the start of the month how do I owe them for a service I’m still using I don’t understand so it’s very frustrating that I have to go from pillar to post calling the call centre every day only for them to tell me that they cannot assist me and I need to go through to the billing team but they cannot connect me to the billing team they can’t put me directly through to the billing team they can’t even give me an email address for the billing team so I don’t understand why they have a contact centre because they are useless essentially there’s nothing they can help me with all they can tell me that the billing team must contact me but they never contact me it’s been days and days and days that I’m trying to sort this out so can somebody please contact me so that I can get my account updated and as soon as my account is updated I can cancel the services and seek Internet provider with way better Customer service than rain thank you