Rain not sorting out Network Issue

As a paying Customer, I am extremely disappointed in the lack of service from Rain. We have not been able to use Rain properly now for over a week. I have phoned numerous times and I get the same line. "We have escalated your issue to our technical department". Only on Saturday when I called in for about the 10th time, did the consultant inform me that there was a issue with the 5g Tower due to load shedding. Which means there must be alot more frustrated Rain customers at the moment. I have submitted numerous tickets apart from phone calls. I need to work from home from time to time but can't until this is resolved. If this continues without any feedback, I will then cancel my services and will expect a credit for the days I haven't been able to use the service.