Hellopeter
Share Your Experience
SU
Stephan U

1 reviews | Active since Nov 2016

13 Jul 2021, 14:44

Rain not responding...must be bad weather....

I upgraded from standard to premium but my line speed is not much better than it was, certainly not getting Ultra Fast 5G speeds as advertised when upgrading from Standard to Premium.

I have sent 3 request for support and contact them in Facebook to determine what the issue might be and whether if my router should be replaced with another router than can provide these Ultra Fast 5G speeds, no one has rep**** at all.

Rain was great until now not sure what is happening why the service level has dropped lower than winter temperatures.

0
Replies (7)
SU
Stephan U's update13 Jul 2021, 16:09
Reviewer Update
I always receive greta service but not since I upgraded my Package, I will await your response
SU
Stephan U's update14 Jul 2021, 12:02
Reviewer Update
Morning,

I will await your feedback on when the router swop will be done, do i just insert my current sim in the new router?
SU
Stephan U's update14 Jul 2021, 12:11
Reviewer Update
Another question will the CPE X provide faster speeds than the CPE Pro?
SU
Stephan U's update14 Jul 2021, 13:20
Reviewer Update
Thank You how will I be informed of the collection and exchange of the the routers?

Can the outdoor router also be used indoors?
SU
Stephan U's update16 Jul 2021, 16:33
Reviewer Update
Hi,

PLease supply me with a ref number for the request to swop the routers. Tahnk You
SU
Stephan U's update22 Jul 2021, 13:45
Reviewer Update
Afternoon, I need to follow up on my router swop? Rain on Fb is not responding
SU
Stephan U's update22 Jul 2021, 20:25
Reviewer Update
I was informed that my new router will be delivered tomorrow will keep you updated. Thanks