PN
Phindile N
1 reviews | Active since Jul 2020
07 Jul 2020, 08:28
Rain not responding ......
I ordered online the sim card was delivered in a few days. The Sim Card shows active on the account but on the router/device it shows NO SERVICE. I have been using the contact support option for the past 6 days now, no one is responding. The is no other channel of communication besides this contact support but there is no response.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Jul 2020, 09:31Hi Phindile
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply07 Jul 2020, 09:31
Official
Hi Phindile
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
PN
Phindile N's updateReviewer Update
11 Jul 2020, 19:02Thanks Fatima for your response. I am still not finding Hou with your service. Someone called me on 7th, my issue couldn't be resolved and the lady said she will refer my call to technician. When I asked about what's normal turnaround time, she couldn't provide an answer. Understandably so, there is a backlog but waiting 4 more days to get my issue resolved is just not acceptable. If this is not resolved in 5 days, I'm gonna have to cancel this, get my refund, find a better provider.
PN
Phindile N's update11 Jul 2020, 19:02
Reviewer Update
Thanks Fatima for your response. I am still not finding Hou with your service. Someone called me on 7th, my issue couldn't be resolved and the lady said she will refer my call to technician. When I asked about what's normal turnaround time, she couldn't provide an answer. Understandably so, there is a backlog but waiting 4 more days to get my issue resolved is just not acceptable. If this is not resolved in 5 days, I'm gonna have to cancel this, get my refund, find a better provider.
PN
Phindile N's updateReviewer Update
31 Jan 2021, 19:03Hi
Since June 2020, the problem has not been resolved. In December I noticed that on my Account I owed about R400, I queried this and it was fixed.
Note, I have never used Rain services as the sim card never worked.
Now again I see that I owe R278 - why ?
I have tried several times to contact Rain on their chat platform but no one is responding.
Since June 2020, the problem has not been resolved. In December I noticed that on my Account I owed about R400, I queried this and it was fixed.
Note, I have never used Rain services as the sim card never worked.
Now again I see that I owe R278 - why ?
I have tried several times to contact Rain on their chat platform but no one is responding.
PN
Phindile N's update31 Jan 2021, 19:03
Reviewer Update
Hi
Since June 2020, the problem has not been resolved. In December I noticed that on my Account I owed about R400, I queried this and it was fixed.
Note, I have never used Rain services as the sim card never worked.
Now again I see that I owe R278 - why ?
I have tried several times to contact Rain on their chat platform but no one is responding.
Since June 2020, the problem has not been resolved. In December I noticed that on my Account I owed about R400, I queried this and it was fixed.
Note, I have never used Rain services as the sim card never worked.
Now again I see that I owe R278 - why ?
I have tried several times to contact Rain on their chat platform but no one is responding.