RAIN not refunding me

On 27th December 2020, I had signed up for a 4G unlimited package and paid R479-00 upfront to activate the service. I was not satisfied with the product and cancelled 4 days later (31 Dec 2020).

According to the Rain policy, cancellation within 7 days affords the customer a full refund. As of today, I have not received the refund.

10 January 2021 - Logged a support call (***) to query about refund 14 January 2021 - Was advised that a refund has been approved and will process within 10 days. Call was closed 1 February 2021 - Called support desk. Support personal left notes for billing department to action the refund or contact me 3 February 2021 - Logged a new call (***) to query about refund 8 February 2021 - Called support desk. Support personal not getting response from billing department.

I have been patient but am extremely frustrated now., as it has now been 4 weeks since I was notified that a refund will reflect in my bank account. There are no further channels that I can follow and nobody seems to be able to assist me.