Rain Not Honoring Its Word

Rain’s reply11 Jun 2026 at 10:01Hi Ken,
We sincerely apologize that your experience hasn’t been up to standard.Our team is addressing this urgently.
Kind regards,rain.
the sooner this gets done, the sooner i can leave. i will need 3 to 5 days on rains network for the new system to arrive, then this will be over. so please hurry with this as i have no heart left for Rain and this 7 month nightmare must end. thanks

Rain’s reply11 Jun 2026 at 10:09Hi Ken,

Upon further investigation, we found that the credit app**** to your account was not issued as a refund. Instead, it was app**** as a discount towards your account balance. Should you have any further questions or require clarification, please feel free to let us know.

Kind regards,
rain

this is true but then i told the guy here on Hello Peter that i wasnt going to be on rain's network that long and wanted a refund rather, he then posted the reply i posted here on the review. it was done after the credit was already given which i refused, he then said this. so it was done as a bank transfer. he also said no further refunds would be done.. so no i am not accepting this answer of yours. also the credit was done instantly on the account when he said there was a credit. after that he said 3 to 7 working days it be in my account, a credit doesnt take that long to give.. its instant. so no. there is no misunderstanding here at all. you can find the entire review of this on Hello Peter. so no the credit was rejected and it was then said the refund would come to my account which is bank account... he never said it would be a credit after i rejected the credit. go read https://www.hellopeter.com/rain-internet-service-provider/reviews/rain-mobile-s-money-*** then you will get the fuller picture. i dont want a 3 month credit, i want my money back so i can leave Rain for good. this money is paying for the next system and i am not going to wait for it either. its not fair to say it was refunded and yet nothing in my account and now rain is changing its story again yet its in PUBLIC view that a refund was processed and would be in my account within 7 days. the proof is ONLINE for all to see. so please honor your word, i refuse the credit again. i refuse to be on rains network for 3 months! i want this nightmare over with now. enough is enough of this. you dont want me on your network either, so why are you doing this now instead of honoring whats been said in public VIEW? i will not be accepting this. i want out NOW

Please note that the payment should reflect on your account within 3 to 7 working days. <~~ this tells you payment should reflect... it does not say credit... so NO this is a payment in my bank account. i will not be accepting what you said at all. its public knowledge now. rain must do what it said it would be doing, payment to account...

just pay me out please as promised so i can leave. thats all i want now. please. this must end and sooner than later thanks

my line speeds are between 4 to 8Mbps and i have a 30Mbps line. you cant expect me to stay for 3 months on this service. i cant run my business on those speeds. this is an every day thing now for 7 months. so i cant do this anymore. so please do the right thing and honor what was said. payment back to me please. asap too so i can leave and save my business please.. there is no point to staying on with Rain. you cant give me the speeds i had last year november and before that. 7 months of this now and no solutions made. so please pay me out so i can leave as you promised in public view

i am finding this very hard to understand. Rain S T O L E money out of my bank account on June 1st... now you are going back on your word about a payment been made to my account and are masking it as a credit.. there is a big difference between the word credit and payment. the reason the credit was awarded was due to the complaint here on Hello Peter about the funds S T O L E N out of my bank account. i rejected it saying i wasnt going to be with rain that long and then Rain rep**** that a payment would be made to me. now you are going back on your word and clearly are trying to get away with it by saying its a credit instead.. wrong choice of words and wont help Rain here. its in full public view of the promise made to me last Tuesday 2nd June.. i think i should go to police and charge Rain now and hand this over as i have said many times. i just wanted to walk away instead of going thru all of that also. 32k damages to my business already over 7 months with deliberate S A B O T A G E done, all with proof i have. i guess its clear that Rain would rather hurt its client, S T E A L from its client, go back on its word as well regarding payment back to client instead. i hope you are proud of yourself for this... its clear that Rain is C O R R U P T and doesnt care about its clients. thats all you have shown me here and its in Public View now too. go read all the reviews here to see whats been fully going on here. its all public knowledge now.. take care and thank you for hurting me soo badly that i am about to lose my business as a whole. my heart is broken over this, 11 years loyal client just for Rain to destroy what i worked hard for and to build.. oh well

for clarification here. the installments i asked back for was 1 Jan, 1 Feb and 1 March... i been asking for this back for months already to no avail. i should not be paying for the deliberate S A B O T A G E of my business by Rain. i should not have to pay money for what you did to me. including the deliberate Modem issue that took 47 days to sort out and my speeds still not right. the amount actually is R1475.50 and its in public view here on Hello Peter. i dont know where rain got that other figure from but all i asked back was those 3 payments and all rain did was give credit and in that time they sent me a broken modem which i waited 24 days for and then rain forced me to use that broken modem for 23 days more. thats the issue i have and why i asked for my payments back. you messed up but you forced me to pay for it. and you still are.. this is wrong. i need my money to be paid back then i can leave rain for good. so make sure this gets done. i am now seeking legal help over this. i dont have the heart for this but i am going to do it regardless. the damages rain caused to me are not right nor fair and was deliberate as i can prove it. plenty proof, so please lets get this payments back to me and i will walk away instead. if i dont hear from you again by tomorrow morning on this, then i will hand this over and oh well will have to go thru more H E L L over it but at the end of the day, Rain deliberately hurt me and Rain must face consequences on this. i have a Constitutional right to take rain on legally..