nB
nelia B

1 reviews | Active since Nov 2015

30 Nov 2023, 08:05

Rain not cancelling subscriptions!!

I used rain in 2022 i cancelled on time as i did not need it as we got fibre. Now im getting emails from nudebt that i owe rain R2000+??? How is this possible? I canceled my subscription now you want to hand me over this is ridiculous, ive questioned this 5 times via email to nudebt and im not getting any response. Where is the proof i signed a long term contract??? All the so called emails and calls when the only sms i got was rain saying if i activate my subscription again it will only be so and so much. I refuse to pay when i have canceled on time!! And if i get blacklisted i will take things further because how when you cancel do you still rack up an account!! If you messed up its not my problem i will not be threatened for something i did not use and cancelled on time. This is why we dont use rain your service sucks and your dishonest.

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Replies (3)
Rain
Rain's reply30 Nov 2023, 08:44
Official
Hi nelia den boef,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain.
nB
nelia B's update15 Jan 2024, 20:39
Reviewer Update
May i please have an email adress to where i can send the proof of that i cancelled on the app on time!!
nB
nelia B's update20 Aug 2024, 11:22
Reviewer Update
I forwarded my proof of cancelation and still im getting sms's for my rain account saying they are putting a trace on my credit account?? Please fix this beacuse if it affects my credit score in anyway there will be consequences.