AW
Ariane W
1 reviews | Active since Sept 2017
06 Jan 2022, 12:54
Rain Not cancelling my contract.
I cancelled my rain via the App and it gave me a message that the ticket has been logged. (They informed me when signing up that is was really easy to cancel the contract) A month later a debit order of R1000 was deducted, I immediately logged another ticket as to esquire why the amount was deducted. I phoned the bank to reverse the debit order but they stated that is was not a debit order and they cannot reverse it as I need to cancel it with the Service provider. I cancelled again via the app and requested a refund but still now response whatsoever. This now constitutes theft and I will lay a complaint with SAPS if I do not receive a response.
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Replies (2)AW
Ariane W's updateReviewer Update
16 Jan 2022, 11:46So the generic reply stated that Rain will contact us back. It has been 10 days later so I assume another bill is on its way and we must just sit back and accept it. You are worse than Telkom. Stay away from Rain. I want my R1000 refund and nothing to do with Rain for the rest of my life. Pathetic service. So eager to help when you sign-up but useless from then on afterwards.
AW
Ariane W's update16 Jan 2022, 11:46
Reviewer Update
So the generic reply stated that Rain will contact us back. It has been 10 days later so I assume another bill is on its way and we must just sit back and accept it. You are worse than Telkom. Stay away from Rain. I want my R1000 refund and nothing to do with Rain for the rest of my life. Pathetic service. So eager to help when you sign-up but useless from then on afterwards.
AW
Ariane W's updateReviewer Update
01 Feb 2022, 08:16Rain has not contacted me regarding my cancellation and yet again deducted another R1000.
This is now R2000 out of my pocket and Rain is missing in action. I need answers! This is blatant theft and will be treated as such if I do not receive my money back by end of today 01/02/2022
This is now R2000 out of my pocket and Rain is missing in action. I need answers! This is blatant theft and will be treated as such if I do not receive my money back by end of today 01/02/2022
AW
Ariane W's update01 Feb 2022, 08:16
Reviewer Update
Rain has not contacted me regarding my cancellation and yet again deducted another R1000.
This is now R2000 out of my pocket and Rain is missing in action. I need answers! This is blatant theft and will be treated as such if I do not receive my money back by end of today 01/02/2022
This is now R2000 out of my pocket and Rain is missing in action. I need answers! This is blatant theft and will be treated as such if I do not receive my money back by end of today 01/02/2022