Rain not canceling subscriptions

Ofcourse there will be 3 outstanding invoices because my cancellation requests are being ignored. It's like you make money by continuously providing access even though they requested cancellation. And if your services are pre-paid why do I have 3 outstanding invoices because if you don't receive payment for the one month by default you must cancel the subscription or stop the service. Don't make your problems ours. Someone in your company did not do their job now we must supper. That's unfair.

*we must suffer

Please don't ignore the question I asked about pre-paid service. I still need an answer to that. How do you keep billing clients that no longer want your service especially if they have previously not paid. Why don't you just stop the service instead of forcing to bill them?

Below are the Reference numbers from Rain. Unfortunately I can't tell which Reference it's for what but if you go on your call logging system under my profile I believe you can see all the different queries I've logged and the description of what the query was about. There are some emails that I even send to *** requesting cancellation because my tickets where not being actions.
Reference Number: ***8
Reference Number: ***0
Reference Number: ***5
Reference Number: ***4
Reference Number: ***2
Reference Number: ***0
support+be831954-260*******
Reference Number: ***4

Unfortunately the Reference numbers are masked on hellopeter, hopefully you can see them on your side.