Rain not bothered about giving service to it's customers

I have struggled with network connectivity over a week and a half now and have been calling Rain non-stop for assistance. I have called Rain over 6 times during this period and they have advised that their agents would call me to resolve this issue, but no agents have called me to date.

I called again today and was advised that they are aware of my issue as it is recorded on the system, however, my ticket was closed. How does a ticket get closed when I haven't even received a call from Rain's agents nor received the necessary assistance.

Can Rain kindly attend to resolving our network issues. It is frustrating to be paying for a service that is not being delivered. It is the festive season and I would love to have network connectivity that works properly so that myself and my family can enjoy our time at home.