Rain not allocating mobile data

For the past two months rain have not been allocating my SIM card data, this is regardless of me paying my subscription on time. I have 4 rain SIM cards. One is lost. The other 3 I use them in a router (swap them around). My first call I was assisted my a guy named John, who said he realise the issue and has escalated it to the billing department he will give me feedback in an hour. I did not receive any feedback from almost 7 days until I called again. On my second call I was assisted by a lady, I expressed my displeasure with how Rain has been treating me and the lady dropped the call on me. I called back again immediately, and spoke to a guy, who boldly told me that I have used my allocation for the subscription I paid for on the 25th of September. I told him that it’s impossible because these sims cards are not even in any device but in the app they show 00.0 Mbs. He said then someone is using your sim cards (Such nerve????😡😡😡😡😡😡😡). If they can’t provide proper services they blame ghosts using your SIM cards. How about the inconsistencies, first I am told that I am not the only one calling regarding this issue. Now I am told I have miraculously used my data.

They never give you updates or any feedback. I have already spent loads of airtime calling them with the same issue. It’s everyone there is trained to “escalate” issues and not offer any meaningful help.

How dare do their employees argue with a customer, saying that I have used something I did not use?😡 I have used rain (2 routers) for almost 2 years but I have reached a point of no return. I cannot be disrespected for something I am paying for.

Another employee on the call was arguing that the data is “free” anyways. I told him that it’s not free because I get it after paying my subscription. But again , why are they being so defensive for failing to do their job???

I am done with this terrible service provider!!!!!!!