FN
Fiona N
1 reviews | Active since Jun 2016
07 Dec 2021, 10:28
rain non-service provider
We took on a Rain 4G package some time ago. This worked fairly well for the first few months but was definitely being throttled towards month end despite being "uncapped". We upgraded to 5G and once again this was great for just a few months. The service is now unworkable and affecting my ability to work! I guess the ratings here show the true picture. Difficult to reach. Should rather be marked as a NON_SERVICE PROVIDER!!
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Fiona N's updateReviewer Update
19 Dec 2021, 13:27*** but this is my sons email address. He has been complaining for some time now about the service with no resolution. Standard responses are sent for example optimisation by finding the nearest tower etc. We have tried ALL OF THESE and the service just progressively gets worse. We are looking into other options and will most likely cancel our Rain service, should this last attempt at a complaint fail, as there is UNRELIABLE SERVICE AND JUST NO CUSTOMER SERVICE. ***
FN
Fiona N's update19 Dec 2021, 13:27
Reviewer Update
*** but this is my sons email address. He has been complaining for some time now about the service with no resolution. Standard responses are sent for example optimisation by finding the nearest tower etc. We have tried ALL OF THESE and the service just progressively gets worse. We are looking into other options and will most likely cancel our Rain service, should this last attempt at a complaint fail, as there is UNRELIABLE SERVICE AND JUST NO CUSTOMER SERVICE. ***