KF
Kara F
1 reviews | Active since Jul 2018
10 Mar 2022, 16:20
Rain Non service providee
I changed Jobs and obviously salary dates can change. I changed my salary date on the 12th Feb. On the 25th Rain still deducts. I have to pay the bank charges not them. A call center lady phones me and says that the date is now changed. No where dis she explain that I am going to be double debited due to debit date change. Take it up with the call center. Wait for 48 hours before someone reaponds even though their website saya 24 hours. No one can help me. They have to listen to the recordings. Next thing an email saying my issue is resolved due to being a duplicate call. ***.!!! 2 x R479 deducted and no one seems to care at rain. Time to change service providers.
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Replies (2)KF
Kara F's updateReviewer Update
10 Mar 2022, 20:14If this was explained to me fine but it never was explained. So you provision for debit orders that need to go off. Not get a shock when yo pay double and then get bad service as your call centre agents sound like a stuck record. Was told they would pull the recording. They would phone me back. I am still waiting.
KF
Kara F's update10 Mar 2022, 20:14
Reviewer Update
If this was explained to me fine but it never was explained. So you provision for debit orders that need to go off. Not get a shock when yo pay double and then get bad service as your call centre agents sound like a stuck record. Was told they would pull the recording. They would phone me back. I am still waiting.
KF
Kara F's updateReviewer Update
14 Mar 2022, 19:07Apologies. That is all you can say. As soon as I am connected to another service provider good bye Rain. You do not deliver good customer service to your customers.
KF
Kara F's update14 Mar 2022, 19:07
Reviewer Update
Apologies. That is all you can say. As soon as I am connected to another service provider good bye Rain. You do not deliver good customer service to your customers.