Rain non performance

I heard good comments and decided to try their services. I placed my order on 23 March 2020 and my SIM was delivered on 25 March 2020. That was when all activities stopped. No activation of the SIM more than a week later. I sent emails to support and only received bot responses with articles. I left a query for someone to contact me on 27 March 2020 and a week later, no response. I understand that the current lock down will affect services, but I expected at least some service.