1 reviews | Active since Nov 2019
RAIN -NON EXISTENT CUSTOMER SERVICE
I am in the middle of legal proceedings with a previous landlord that left myself and my elderly mom, without electricity for 2 months due to the fact that the landlord owed the municipality R102k I was told nothing he can do, hence loss of income since I'm self employed and hence the fact that our Rain WiFi provider was not working during this time since we had no 🔌. I have been trying to reach rain on numerous occasions to have my WiFi reconnected, aswell as to upgrade to the newest router. My account is in arrears and I am trying to reach rain to make a payment arrangement aswell as to reconnect me in order to continue with my work as I run a small business and unable to do my orders without WiFi. I have had no response from rain for the account or the router , yet the bill just keeps going up. Should I end up being handed over for this account I will seek legal advice.
They clearly have a NON EXISTENT CUSTOMER SERVICE DEPARTMENT.
The account is under M Botha Contact number ***
Hopefully now that I resorted to a public complaint something might happen.
Next I will post on social media
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
I explained the problem and he was happy and patient to assist me , till I was transferred to sales to RE APPLY for my account that I had a problem with, well I was left on hold for 40 minutes till I eventually put the phone down , reason was she had to calculate 70% from the R599 for a new upgrade router and to re estate the account.
I'm now STILL without WiFi and STILL unable to work from home !!!!!!!!!
They spend more money promoting their services that actually providing the service .
And no call back or further assistance
I explained the problem and he was happy and patient to assist me , till I was transferred to sales to RE APPLY for my account that I had a problem with, well I was left on hold for 40 minutes till I eventually put the phone down , reason was she had to calculate 70% from the R599 for a new upgrade router and to re estate the account.
I'm now STILL without WiFi and STILL unable to work from home !!!!!!!!!
They spend more money promoting their services that actually providing the service .
And no call back or further assistance