Rain no support and 4x unauthorised deductiond

I read on Hello Peter that RAIN said they had replued to me peivtarly. This is a blatant lie. I have not heard from
Rain at all and the money deducted by them 4x in 3days has not been refunded to my account. image.jpeg 156 KBThis is shocking especially since I contacted them more than a week ago about this.

I have not been notified in any way and the reason for 4 deductions in 3 days has not been explained. No email, no calls or feedback whatsoever. I have just checked my card and asked ABSA ***** to check and no money has been returned to my account from rain. No reponse to reference numbers.

I have been told by 4 different persons since the 1st of May that the matter had been escalated but NOTHING was done. In last message above from Rain it said tge billing had been adjusted…that was not true as no money has been returned and no call back. Now you are the next to say it has been escalated but above it said it has been adjusted! False responses all the time and no refund for 4 deductions when first month was supposed to be free. I urgently need that money that was taken by Rain.

HelloPeter and public please note that although Rain say they have rep**** to me they have not rep**** in any way and they have wrongly debited my account and not responded since 01 May

Please note that Rain has only refunded two of the four huge amounts debited within 3 consecutive days and although I have requested a callback to discuss they have failed to do this. I suspect that have confused an old subscription with a new one and deducted amounts they should not have but they have never called or explained even once. I will have to hand over to ***** if this is not attended to. I wanted to try and sort out privately but they refuse to put me through to billing and do not call me back. I have tried to contact them since 1 May

ONLY TWO OF FOUR amounts refunded
Please note that Rain has only refunded two of the four huge amounts debited within 3 consecutive days and although I have requested a callback to discuss they have failed to do this. I suspect that have confused an old subscription with a new one and deducted amounts they should not have but they have never called or explained even once. I will have to hand over to ***** if this is not attended to. I wanted to try and sort out privately but they refuse to put me through to billing and do not call me back. I have tried to contact them since 1 May image.jpeg 218.19 KB

RAIN
PLEASE CONTACT ME. Only half of deductions were repaid and this was supposed to be a free month! Someone must call me please.

I would like to report that this matter has now been resolved and the money wrongly deducted will be repaid to me within 10 working days. I am thankful to the lady from Rain who eventually called. Thank you Hello Peter and Rain please make communication with you easier as it is truly hard to get matters solved easily. From my side the matter is hopefully closed. Thanks again to the lady who called this evening..