Rain - No Support

I have logged a call with support the 1st July and it is now the 13th already with no satisfaction. I work from home and i emailed them and logged calls and got one call from them the evening saying to change settings and if not working must reply to email they send which I did and till now nothing as I am connected but no internet connection- and message that comes up is Oops your rain service is currently offline. this could be due to reaching your spend limit or unsuccessful debit order but there debit order went off the 1st July. I log calls with support so many times that I cant recall how many. When I call them the message say must log on rain website and contact support- what support is they giving - Bad Service