1 reviews | Active since Dec 2018
Rain no sticking to there promises
Good day,
For the past three months I had some financial difficulties, resulting in me not being able to pay my Rain account. Understandably my connection was suspended Last month Rain took for August, September and October, my question is why three months, why must I pay for something that I was in no position to use? I did phone in on Friday, expressing my frustration with this, and it was promised that the Billing department will get back to me in 24-48 hours, I specifically asked the consultant does it mean Saturday and Sunday as well, it was confirmed "yes" It is Monday today, well past the 48 hour promised Turn Around Time. My question is why? why this bad service? would you like to get bad service like this?
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Yes, you did send me an email, yet should have have read the original post, you would have read, that there was a billing query logged on Friday!
Yes, you did send me an email, yet should have have read the original post, you would have read, that there was a billing query logged on Friday!