Rain no service at all

Good morning Rain

Ive sent through so many tickets to try and get help regarding my slow speeds and yet no one is sorting it out. Please can i get someone to help me with this. My husband and i need the internet but yet only one device can use the internet with a speed of 0.25 mbpm if this is not sorted within the next 24 hours i will unfortunatly have to cancel and go with another provider. We have to buy additional data on our phones everyday to be able to do our work from home. And that alone accumilated to over R1800 this month alone. If there is nothing that can be done about the speeds please advise me about that so i can cancel the sim and seek another isp and not waste my money on something i can not use as intended and advertised. Ive been asked to sent trough screenshot of the speed tests and photos of the router and the lights of the router and ive done that many times but still no help.

regards Annalize