Rain no network 101 router worst service ever

I'm disgusted with the service, I had a old router for 5 years without any issues. Then 31 May 2025 I changed my subscription to get a new router, from then I don't have any network. Agents keeps saying they will escalate the issue for the 7 time but instead doing nothing or apparently the issue is resolved, it's not difficult to fix a small issue as all systems are automated. Today I will be canceling my service if not fixed and want my refund asap as you guys don't know what use doing at the office.