Rain no internet

You better get a technician out to my house as this is getting out of hand and start thinking on compensatio for the couple of months struggling

Get it straight i have done all that i demand that you get a technician to my house phone me beforehand to arrange a time to get this sorted i have been patient enough get this done. As it does not matter where in my house i put the router it works for a day or two then the same issue so get a technician out to me to get the problem solved. He must also check why the router is conecting to a secondary site aswell. I have moved this router my whole house like i stated GET IT SORTED

I am telling you now that you have to bussiness days to comply with my request now all of a sudden you send privaye but when i did you did not reply. I demand a technician to resolve the problem on site this is no longer arequest as i am tired of moving a routwr arountld and then it goes good for a day or two then we are back on the same page so. I have been complaint all the way threw evry time and my isaue is still the same so this is the last on this matter as i wil be reporting this issue to icasa

Listten get a techn8cia out to my house so he can do the speed test as i have moved my router around. I get nice signal for a day or two the its the same issue. Uare playing around get a technician out i demand it this is my last request if i get a nother uodate of please do the test i wil report this issue to icasa, if you think i am joking try me I AM GATVOL STRUGGLING WITH RAIN EVRY MONTH WITH OUT FAIL I PAY YOU AND EVRY MONTH WITH OUT FAIL YOU DISAPOINT ME

GET THE TECHNICIAN OUT TO MY HOUSE TO SORT THIS ISSUE FINISHED AN KLAAR. I WIL GO TO ICASA BEFORE FRYDAY IF NO TECHNICIAN HAS CONTACTED ME TO ARRANGE A TIME THAT SUITS ME

Listen now for the last time you have until friday to get a technician out to my house i will not provide the speed test as it doesnt matter where in ny house i am i am not getting the readings you want and even if i do it wil go good for a week or two then the same issue the router keeps on conecting to a secondary site although the primary site has no alarms acourdi g to youre chat bot or the chimese that isnt even in south africa so get the tech out to my house he can also do the speed test.

Like stated friday i will be escelating this issue to icasa as i am fed up evry month yoy take youre money but youre service is extreamly poor

So its 3 days after taking youre call and my wifi is worse than ever are you going to refund me this months payment for not hving propper wifi paying for a 30 mb but struggling to get 10 mb out of you guys. You suck with youre empty promises i gave a chance as youre so called technicians is attending to the issue. I am tired of fighting as you do not give a ***x bout me struggling for 4 months now with tjmhis issue i onky want a technician to come and sott out this issue in site. And now you will just give me a nother empty promisejust like evry time. So what is youre stupid excuse be this time. I am done as of tomoorow morning i am taking this matter up with icasa so yhey can take it further as i am now done being patient with rain

Youre wifi is so f***ing weak i cant even run a speed test

A nother day a nother f*** up with youguys this ia now getting to a point where i will demand mymoney bacm for all the months not reciwving the speeds i paybfor evry week a day or two or more thwr eis a issue wuth my download speed tvat its so bad that i can even run aspeed test where my neighbor is running without a probkem 31 mb downloaf and 8 uoload difrent routwr thought same network same tower. Let me guese we are stil monitoring the issue. Its been almost two weeks and no reply on findings when wil this issue be sotted its 5 months of struggling

Hou tried to get hold of me and it rang for one second please donot insult my intelligence. Now you beter get one thingstraight evry daythis week its been a i week i had issues the way you want me to face the router is reduculess i will post the 3 speed test here on hello peter as this is getting a real pain in my ass as all i request is to get a technician out to my house to aort thus priblem we have been fighting for more than a month now and all you do is tell me to run test andmovea router adound witch i have done on multiple occasions and evry tine its a proble.

You can get hold of meany time after 10 tomorrow

Give me a direct email to send you the results as i can access the social medua queries or what ever

Stoo sending me private messages so evry one can see how the struggle goes with rain. I demand a awnswer now on how moving my router to a difrent tower is stopping the router from jumping between towers asi moved it to the new position with much ****se results as the router cant lat h on to the primary site permenatly. I am tellimg you now for theast time to get a technician out not to the tower but to my house to get this sorted and i want a awnswer on what you as rain is going to do for all the inconvienience you have caused me ofer the last couple of months

Thank you for reaching out trying to give me a outside router. Now here is my issue i dont have utility bills have my rain invoice witch apparently cant be used for proof of adresse wutch never got comunicated with me. I did not feel comfortable orbke giving ny bank statement. Now they guy left as i refused to give him my bank statement for proof. So i give u until monday to get this sorted or i will be giving this info to icasa aswel

Rain breach of contract, CPA violations, outages, missed installation and financial loss

My experience with Rain has escalated into a serious service failure and possible breach of contract.

This matter has already been reported to the Independent Communications Authority of South Africa (ICASA), yet there has been no proper resolution.

Rain has already acknowledged fault by granting me one month free service, which is effectively an admission that the service provided did not meet acceptable standards. However, the underlying issues remain unresolved.

Key issues:

This conduct appears to be in direct violation of the Consumer Protection Act, including but not limited to:

At this stage:

Required resolution:

If this matter is not resolved urgently, I will proceed with further escalation through ICASA and the National Consumer Commission, and consider additional legal remedies available under South African consumer law. This situation reflects a clear failure in service delivery, accountability, and compliance. Rain needs to address this immediately.

I am extremely disappointed with the handling of my complaint by Rain.

On 19 April 2026 at 11:39 AM, I contacted support via the number +***0. The call lasted 11 minutes and 54 seconds.

During this call:

When I asked for proper escalation and told the agent to stop using delaying tactics, the agent continued to stall and ultimately the call was ended without resolution or confirmation of my complaint being logged.

This is unacceptable complaint handling.

This matter also relates to:

At this stage:

This issue has already been escalated to the Independent Communications Authority of South Africa and I am now documenting this call as further evidence of failure to properly handle a formal complaint.

Rain’s failure to properly log and escalate complaints is unacceptable and must be addressed urgently.

Still no reply from suoervisor

Still no response as of yesterday i need some one to phone me who has authority in refund and cancelation with out penalties

I am extremely frustrated with the poor service from Rain.

I had an installation for an external router scheduled for today before 12:00, which was confirmed directly with the technician. Once again, no one arrived, and no one contacted me to explain or reschedule.

This is now the second missed appointment. I have had to take yet another day off work, resulting in financial loss and unnecessary inconvenience.

What makes this even more unacceptable is that this matter has already been escalated to ICASA, yet Rain continues to ignore agreed arrangements and fails to deliver on their commitments.

This level of service is completely unacceptable. Customers should not have to chase after a service they are paying for, especially after formal escalation.

I expect:

If this is not resolved urgently, I will continue to pursue the ICASA complaint further.

Very disappointing experience with Rain.

Help me with a string worded email and i want a suoervisor or a manager to phine me

This has now gone on long enough. Suort ticket after suort ticket after suprt ticket. Then rain has the nerve to ask me to close the icasa case with the issue. Thankyou for the outdoor router instalation technician was profesional. This whole week i have conecting issues log comolaints no one phones me back i payed in advance now i am getting ignored when asked for help they cant even remotmy accesemy router mind yiy its been a problem from the start. Now i am gatvol for empty promises and no real reaukts i have a couoke og days proof that the network is upto with my downloads lucky if i get more than 10 mb but paying for a 30 mb so what s next rain. Tomorrow morning at 9 i will be se ding all my proof and evrything to icasa as this is now getting beyond frustration with you guys. Get a ma ager yes a manager to phine me as a super visor cant resolve my issues. I will be making my case at ucasa tomorrow morning at 9 if i do not get the suport i deserve from rain

You are not here to help as i ohone then i get cut offyou guys suck as a service provider, ant handel my comolaint so i really dont know whta game you are playing as i am now gatvik for youre pooor service awnswer the ohone then the woman is just cuuting me off as it was almost 8 so you beter ha e awnawers tomorrow