RAIN NO DATA!! BAD REFURBISHED UNIT SENT - ESCALATIONS NOT HANDLED

I've been using Rain since approximately mid 2024. In September 2025 I moved properties and the system worked fine for about one month after which no connectivity to the internet. I reported a fault and they sent me a replacement unit. The collection person insisted on the returned modem to be in the box with original items. When I opened the "new" unit they sent, it excluded the LAN cable and the fittings. I installed it and it immediately gave issues and to my surprise I realised it was a refurbished machine. I tried for about a week, and then reported the issue on various occasions, you will note many escalations against my account. I have been without internet since November 2025, which will make for almost the 3rd FULL month, but I get no support and call backs yet they insist on the monthly payments. Further to this, I upgraded my mobile lines, and instead of allocating my airtime and 3GB mobile data on the 1st, it was only given the following month on the 25th. This is unacceptable. I would like to continue the service and make regular payments, however it proves to be impossible. I cannot pay for a FULL service of Internet with a broken router and NO mobile data or airtime. Please have it resolved, send me a new unit, credit me for the R1000's of rands that I had to spend in buying additional data and then I can make payment again.