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Zaine M

1 reviews | Active since Oct 2016

09 Jul 2020, 16:51

Rain - No customer service - No assistance

Changed my package from R250 off-peak unlimited to their anytime unlimited for R479. After a few months decided to cancel. On the site it showed it would be cancelled from 1 July 2020. That didn't happen they still try debiting over and over again, and my profile showed i was in arrears for R479. Seeing as how they didn't want to cancel my service and being to much of a hassle. Decided to pay the outstanding amount and try resume using rain. Its been more than 48hrs since my payment went through. It no longer shows any money outstanding, yet my sim just says no service. I have tried with no joy to get hold of any1 to assist me. Rain just doesn't respond. No customer service what so ever. Yet they take your money.

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Replies (2)
Rain
Rain's reply09 Jul 2020, 16:57
Official
Hi Zaine

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please note one of our agents will be in contact with you to assist .

Stay safe .

Regards
Fattima

ZM
Zaine M's update09 Jul 2020, 18:46
Reviewer Update
i cant believe i am saying this, but excellent service from Rain. Not Rain in general though. One person in particular - Bhekimuzi Mashele. All i can say is i was extremely frustrated, and when i saw Rain was calling me back on my cellphone. i was ready to let them have a piece of my mind. But all i could hear on the other side of this phone was this calm, courteous, helpful individual. All problems sorted out now. Wish it didn't have to come to this where i had to publicly put a bad review, just to get some assistance from Rain. Heads up Rain. Even if your 4G network isn't the best in the country, if you have more helpful and well trained staff like Bheki, it would more than make up for it.... PLEASE RESPOND TO YOUR CUSTOMERS. IT WOULD WORK OUT BEST FOR ALL PARTIES CONCERNED.