RAIN -NO CUSTOMER LOYALTY OR BUSINESS INTEGRITY

Daylight *******. i have been a loyal customer for months then early this month a tower in Cosmo city which is my area was affected for no less that 3 days . The customer consultants old me their tower was down, they had no idea when the maintenance team would be done fixing the problem and assured me they would charge me pro-rata for the inconvenience and call me back for more updates (which they didnt) To my surprise on 25 June a debit reminder for the full R595 reflects on my phone. I immediately call billing to look into it only to be told that 1. i only reflected that i called once lodging a ticket, so even tough the call centre agent already told me what the issue was i was supposed to call everyday after a proof that i'm not connected. 2)i used up 528gb monthly so ill need to pay regardless of the cut off. so they are saying if a tower is affected for 3 weeks and i use 528gb i one week of a full month im owed of data-i will still pay R595