Rain - No communication

I am rain customer now for the last 3 years and I feel the customer service is not improving. This past Saturday 29 October 2022 my internet just stop working at 8am in the morning no sms, phone call or email notifying me that I will not have internet for the next 24hrs. I just want to ask the management at Rain to please advise why there is a portal when you cant even use it. I logged in this morning to see to if I have any messages or notifications to why I had no internet but nothing. As a client I am requesting a report for the 29 October 2022 on why I have no internet please. Your call centre operates on a Saturday so I would appreciate if your support team can inform you of when a tower will not be working or any problems they pick up so you can discuss this with your clients. I mean if you really want to provide a customer service to us please be proactive and make sure the portal works in a matter where we can login in and see if there is a notification to inform us to why at that moment the wifi not work or if any maintenance is being done on a tower. We plan our lives in a way that we depend on the certain things like the internet. So my kids have extra lessons scheduled for a Saturday morning and if there is no internet at home what do you do? As I am paying for these extra lessons I cant not pay the person that's providing a services because my kids could not log in due to no internet at home - I mean really? Please note I will be taking this matter further as I am sick and tired of the services I am getting from your company. I hope the owner of Rain is aware of how the brand is operating.