Rain Nightmare

Paid for an unlimited 4G SIM card on the 28th Jan, 14 days later I still have no internet. I have called numerous times and keep getting the same feedback. Your service is appalling and your consultants don’t give a care in the world too just like you! First of all after paying for the sim they said it takes 3-5 days to be delivered. My SIM card never got delivered!! I had to contact RAM to get my sim, when I did so, I was told that the driver has been trying to call me with no luck so he destroyed the SIM..when I asked which number they calling they gave me some weird number!! I then went back to rain and told them my story and they said they will get one redelivered, I waited for the sim and finally it arrived. After a successful RICA I was told it will be active in 2hrs. After 6 hours it said no service, I called your support department and they all kept on “escalating” it. Eventually I found someone better that keeps her word and she also failed with the sim , she then told me that my sim is damaged. Shocking. I then came up with a solution to activate my other sim that I got from Clicks and she took me through that and I had to RICA AGAIN online, after all of that my sim is still not working. I am guessing it won’t ever work. Can I please get a refund with immediate effect, I am not waiting a single day for it to reflect I want it in my account as fast as you took it!! I will not be recommending rain to anyone and I am definitely reporting this to the NCCSA!!