Rain Never Responds and Don't want to Process a Downgrade - ***********

Item: Rain
Rating: 1
Author: Thembinkosi M

Dear Rain,

I have been trying to get hold of you on Facebook and also raised tickets since the beginning of this month July 2020. I have been trying to downgrade my plan from R479 to R250 a month since I raised I can't afford it as of July 2020.

I don't know how much effort I put in buy yet no-response. The sim card was registered under my sister but I'm paying.

Please rain reduce the plan from 4g unlimited to 19 hours unlimited. I've alerted rain about this long time ago and still no response. I can not afford as you all know these are difficult times for everyone.

Thanks and regards

Helpful (0)

Replies (3)

Rain's replyOfficial

19 Jul 2020, 10:24

Hi Thembinkosi,

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Mmaphefo

Rain's reply19 Jul 2020, 10:24

Official

Thembinkosi M's updateReviewer Update

22 Jul 2020, 14:52

I have not heard anything from them since 19th of July 2020.

Thembinkosi M's update22 Jul 2020, 14:52

Reviewer Update

I have not heard anything from them since 19th of July 2020.

Thembinkosi M's updateReviewer Update

23 Jul 2020, 13:51

Still nothing but empty promises.

Thembinkosi M's update23 Jul 2020, 13:51

Reviewer Update

Still nothing but empty promises.