Rain Networks - Terrible Service

I placed an order for Rain - Unlimited home 5G Standard on the Friday, 3rd July 2020. Rain requested an upfront payment of R699.00. The only form of payment is adding your bank card to your profile on their site. This was successful. After reading reviews of Rain and getting a few reviews in my area, I contacted rain support on Monday, 6th July 2020 to cancel my order. Request: *** On Tuesday, 7th July 2020, Joelene from Rain Support called me from ***, and I advised her that I wanted to cancel, but they sent me a message that the order was on it's way. She advised me to accept delivery and try out the service and if it didn't meet my expectations, I could cancel and return it for a full refund within 30 days. I agreed to try out the service. Needless to say, all the bad reviews are true about the Rain 5G service, I cannot use the internet and it is very intermittent. I then contacted rain on Wednesday, 8th July 2020 to have the Rain service cancelled as it is not usable. Request: ***. It has now been 6 days and I haven't received a call from rain to cancel my service and refund my money. I sent a new request this morning to cancel. Request: ***. I cannot even remove my card from their system which is also worrying.

@ Rain, please contact me to sort this out. Account Number: ***0 Original Order: ***