RAIN NETWORKS CUSTOMER SUPPORT IS PATHETIC! IM DISGUSTED !!!

hi, I been begging Rain to rectify their error for 12 days now, every day I am told that there is no feedback on my query as they acknowledge they loaded the wrong plan on the Sim card that was issued. I am expected to pay for a full months service but half the month is over already. I keep asking the so called customer support agent what is the turn around time for an escalation and I get the same response 24-48hrs...SO WHY AFTER 12 DAYS IS THERE NO FEEDBACK? AGENTS KEEP TAKING MY DETAILS DOWN BUT NOBODAY IS CONTACTING ME OR RESOLVING MY ISSUE! RAIN NETWORKS CUSTOMER SUPPORT IS PATHETIC!RIGHT NOW I FEEL LIKE IM BEGGING FOR A PRODUCT THAT I AM PAYING FOR! THIS IS NOT A FAVOUR! RAIN NETWORKS CUSTOMER SERVICE IS GARBAGE!!! IM DISGUSTED!!!