RAIN network/internet

Dear Rain Support, I am writing to urgently dispute the charges on my Rain month-to-month / pay-as-you-go account. I have not used the SIM card or services in several months, and I was under the impression that no charges would accrue without payment or usage — as was the case previously, where non-payment simply led to service suspension. To my shock, I have now received a bill totaling R2,900, despite not using the service or SIM during this time. I attempted to cancel the account via your website, but the system requires full payment before cancellation, which I cannot afford.

This is both unacceptable and unreasonable. I am requesting the following: Immediate cancellation of the Rain account. Waiving of the outstanding amount, as the service was not used, and I had no knowledge I would continue to be billed. Written confirmation that the account has been cancelled and no further charges will accrue.

Thank you for your prompt assistance.