Rain Network - Wrong debit order. is a ****

I would like to lodge a complain regarding the service I received from Rain.

My SIM plan is: pay as you use.

In the month of February I didn't make use of Rain services for the whole month. at the end of the month I was charged R244. I phoned to query why I was charged the amount since I didn't use their services. Thy checked and confirmed during our conversation together with the team manager/head that I will be refunded within 7 working days,

Later on the day I get an email that says 'Kindly get informed that we charged for the services not for usage as stated your services are active in the following month' so the charges are valid, we think we have cleared your query'.

I phoned again to find what services are they referring to because this is the first time I hear that we are charged for the services taking into account that I had rain for a long time (4-5 years). They promised to look into the matter and will refund me back my money during the conversation.

Then I get an email later saying 'Please note the package you are on is billed according to how much you used the services so the currently outstanding amount paid was for the 4G gigs used'

I phoned again to refute that my usage was 4G as stipulated and I want to be refunded. Already they have 2 conflicting responses on why they debited my account. They promised to look into it and will refund me,

Then I receive another email that says: ' please note that since you did not set your limit to 0GB in Feb you left it on 5GB even though you did not use it, you are being charged for services provided to you and not for usage. Had you set your limit to 0GB you were not going to be charged. The services were provided to you as per your request and that is what you are being charged for.'

I phoned again patient as I am and queried why do they have so many contradicting reasons instead of paying me back mu money. The lady promised that she will follow it up and make sure that I get my refund. She even apologized for the poor service that I received.

Till today I did not receive my refund and this time there was no follow up email/call. I have been with the network for years. I have never been charged or informed about the services. There are times where I used not even quarter of 1G and will be debited for what I used even though my limit has always been on 2G. For them to even come up with story that I set my limit on 5G and I should have left on 0G doesn't make sense. i am really disappointed with the service I received, Rain must please pay me back my money. I know its not much to them but to me its a lot. please can and lately I am not happy with the service I received.

They have so many contradicting reasons why they charged me which proves that they was no reason to charge me. TO ME IT LOOKS LIKE THEY ARE BECOMING ********