RAIN NETWORK TERRIBLE CUSTOMER SERVICE

I am highly disappointed and upset in the lack of service from Rain network service provider, My sim card was ****** on the 23rd June 2020 and I requested a replacement sim/sim swap. An agent contacted me only on the 1s of July, one week after 10 emails requesting assistance were sent. Rain does not have a number to call which makes contact extremely difficult. I was advised that they would courier a new sim card to me. The courier agent would require my ID and proof of residence .I queried multiple times as to whether this was required to activate the sim so that I could use my data immediately and was advised that the data would be immediately available once the sim was inserted in the router. The sim did not work. I took the router in for testing to check if there was an issue asnd there is none. I have not had data since the 23rd of June. The agent assured me that the sim was ready for use. I have sent a total of 25 emails in trying to rectify this and find out what is going on. The last feedback received was from Rain consultant Roman Duze who informed me that there is no coverage in my area. I explained to him that there is coverage otherwise I wouldn't have had a contract since February 2020 and I have been receiving a signal all this time. I even checked their network website to confirm that this area is covered. He has failed to reply to my numerous emails and closed the request without helping. The original consultant who gave me the information about the sim swap is Confidence Confidence Keupilwe . The information was clearly in-accurate and when I requested feedback from her, I once again was ignored. It is almost a month without data. I need data to work from home and obviously are not of the means to get another network contract in place. I have been patient but this level of customer service is beyond what I have ever experienced. Its is utterly disappointing and clearly they do not care. I have to now pay again at the end of July the monthly premium but I am not paying for a contract I am not even using. This is wrong. and not the way customers or any person should be treated!!I want answers and a refund for the money I have already spent on this contract not used.