RAIN NETWORK - TERRIBLE CUSTOMER SERVICE

Good day,

I am highly frustrated with the management of my rain account.

I have requested assistance numerous times, and I have not received any assistance; and my questions have not been answered.

So, I ask again:

Can I please get assistance with analysing my account from when I joined in Nov 2019, to date.

I need an explanation on:

Why does each statement reflect unsuccessful payments? This needs to be corrected. It does not reflect the truth.

On my bank statement the payment has been processed, but on your statement it reflects unsuccessful.

I suspect this is the reason why my account is always in arrears.

PLEASE CALL ME IF YOU NEED TO RESOLVE. I CANNOT AFFORD TO BE CUT OFF EACH MONTH-END. PLEASE RESOLVE! I DON’T UNDERSTAND HOW YOU CLOSE TICKETS WITHOUT RESOLVING, AND CONFIRMING WITH THE CUSTOMER.

Kind regards, Kagiso Molefe