iM
itumeleng M
1 reviews | Active since Aug 2018
08 Oct 2023, 16:41
RAIN Network Support team Service beyond Poor!!!
Been using Rain network for almost 3 years now. However the service i am receiving from their Support team is appaling. Im being told my account is behind on payment, yet i have never skipped a single month. Called Support team and spoke to Kwanda and even the team leader Imkitha, they confirmed im up to date with payments and the issue is with their billing department. They promised to escalate the issue to the relevant department for me connection to be restored and to date, my internet services is still suspended. I would never ever advise anyone to use Rain. They might appear affordable and all that, but their service is beyond poor.
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Replies (2)
Rain's replyOfficial
08 Oct 2023, 16:55Hi itumeleng mokanyane
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply08 Oct 2023, 16:55
Official
Hi itumeleng mokanyane
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
iM
itumeleng M's updateReviewer Update
08 Oct 2023, 17:14You better sort this out ASAP because for the past 3 days to date, i do not have internet services, which i paid for by the way. Im up to date with my payments but when i go to the app, im being told my account is overdue of which its not the case. No one is treating this matter urgently.. Im being told it will be escalated and i will be called back but no response from your team. Pravik, Kamva and Imkhitha Ndayi promised to get this issue sorted but they failed. I will never ever recommend your services to anyone.
iM
itumeleng M's update08 Oct 2023, 17:14
Reviewer Update
You better sort this out ASAP because for the past 3 days to date, i do not have internet services, which i paid for by the way. Im up to date with my payments but when i go to the app, im being told my account is overdue of which its not the case. No one is treating this matter urgently.. Im being told it will be escalated and i will be called back but no response from your team. Pravik, Kamva and Imkhitha Ndayi promised to get this issue sorted but they failed. I will never ever recommend your services to anyone.