RAIN NETWORK- SHOULD HAVE THERE LICENCE TAKEN AWAY

THE WORSE CUSTOMER SERVICE I HAVE EVER HAD, THEY BILL ME TWICE IN ONE MONTH AND THEY TAKE 3 WEEKS TO RESPOND, ICASA SAID I MUST WAIT 14 DAYS FOR RAIN TO RESPOND. BESIDE ME THERE ARE THAT ITS THE SAME BOAT. RAIN IS DOUBLE BILLING THEIR CUSTOMERS AND BANKS CANNOT REVERSE IT AT ITS ONLINE TRANSACTIONS.. HOW THEY CAN THEY HAVE A OPERATING LICENCE IF THERE IS SO MANY COMPLAINTS AGAINST THEM FOR THE SAME TOPIC, (******** TRANSACTIONS)