Rain Network – Shocking Service and Zero Human

I bought a Rain router on Friday, expecting a working 5G internet service. Since day one, it has not worked properly. The router keeps dropping to 4G, and most of the time there is no internet at all. Even OpenView TV shows “No Internet”. This is unacceptable. What makes this experience infuriating is Rain’s complete lack of human customer support. I have logged more than 10 tickets and made over 15 call attempts across different lines. Every time, I am met with a robot that promises follow-up — but no one ever contacts me. Rain takes your details, creates tickets, and then leaves you in total limbo. Once they have your money, they seem to stop caring entirely. Calls go unanswered, tickets are ignored, and there is zero accountability. This has been exhausting, frustrating, and deeply disappointing. Internet is an essential service, and Rain’s handling of this situation is completely unacceptable. I strongly advise others to think twice before choosing Rain unless they are prepared to deal with no real support when things go wrong.