Rain network services are horrible

I have been using rain for years and they debit my account on a monthly without fail. Yesterday during the day they decided to switch off my account because they claim that I have not made my payment for March. But the debit order reflects on my bank statement on the 28th of March.

I called them the minute I picked up that they have cut me off. Only to get on a line with a consultant that sounds like they are from India. There was a lot of miss communication between the two of us. The service was bad. I emailed them the bank statement same day. Wake up the following day still nothing. No WiFi that is paid for such an inconvenience because I work from home. I then continued to make 3 calls the following day speaking to 3 different consultants. The only feedback they had for me was that they waiting for the finance depart to unblock. And I asked them why is it taking so long they then tell me they have a backlog of complaints. Because of their backlog I am suffering without internet. What ******* this and I have paid for the service. Still today at 14:56 I have not been assisted.