gT
gugulethu T

1 reviews | Active since Jan 2012

04 Nov 2023, 18:16

Rain network ruining my credit record with their lies

Rain has given my information to the 3rd person to call and harass me about me owing them money I know nothing about. I never had a contract with rain, I was on pay as you use, where I use to get data from them, I cancelled this service with them after that they kept deducting my money even when I was no longer using it. I cancelled again. Someone from their department called me to help me cancel after I had logged in several complaints with them. Now a year later they are claiming that I owe them, sending people to contact me and ruining my credit record. Why would I owe them if I was using pay as you go?? I have proof of all the emails I used to send to them regarding this

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Replies (3)
Rain
Rain's reply04 Nov 2023, 18:50
Official
Hi gugulethu thinta

We're really sorry your rain experience hasn't been as good as you expected. 
We're going to get on this asap. 

Thank you. 
rain. 
gT
gugulethu T's update04 Nov 2023, 20:29
Reviewer Update
I cancelled my service with you long time ago, I can assure you that I'm not the one using it, you will have to investigate as to who is using the data cause it's not me. How can someone continue using the sim card that I have cancelled? I logged in a Cancellation with you a year ago and I have not used your data ever since. So it means you guys didn't cancel it when I asked you to cancel. Again I was on pay as you go ad the minute my data finishes you used to block the services. So how am I owing you?
gT
gugulethu T's update04 Nov 2023, 20:33
Reviewer Update
And why wait for the whole year to notify me, you need to investigate and prove that I'm the one using the data, I'm sure you can otherwise I will report you to ombudsman for ruining my credit profile, cause I do have proof of when I cancelled the service