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HM
HLAYISANI M

1 reviews | Active since Jan 2017

30 Oct 2025, 09:39

Rain network refund problems

I cancelled my subscription on the 16th if September,and when I started they said it's paid in advance, they went on to debit my account for September and October, when I request for refund I'm sent from pillar to post,no one is getting back to me to update me

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Replies (4)
Rain
Rain's reply30 Oct 2025, 10:18
Official
Hi HLAYISANI

Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.


Best regards,

Rain
Rain's reply30 Oct 2025, 10:23
Official
Hi HLAYISANI

Please note rain bills your account in arrears and not in advance meaning that you use the service first then pay for it afterward, so the debit we deducted in September was for active services during the month of August and the debit we took on the 25th of October was for active services during the month of September.

There will be no further deductions from your account going forward.

Thanks, rain

Best regards,

HM
HLAYISANI M's update30 Oct 2025, 12:11
Reviewer Update
When I took rain, you debited before u brought the router, and u debited in advance every month,I even have a coleque whom his statement is being debited in advance,an u said you debit in advance, why now debiting twice after I cancelled
Rain
Rain's reply03 Nov 2025, 13:25
Official
Hi Hlayisani 

We understand that it can be confusing, apologies for the confusion 

As previously advised, your rain account is billed in arrears 

Please log onto your rainGo app or site to see transactions, this will help with any doubts you might have 

Regards 
Rain 

Best regards,