Rain Network providers pathetic service

Good day Rain

Majority of rains reviews are negative , its about rains terrible customer service and poor network. Despite seeing that i decided to put my trust and faith in your network and customer service and its sad to say that ALL THOSE NEGATIVE REVIEWS ARE SPOT ON. My network has been completely down since around the 22nd of March. ive called the call centre numerous times, i have sent so many emails!!! ive given them my sim short code but still no change, ive reset the unit like they advised but still no change, ive done a hard reset but still no change , its so uncalled for because your agents tell me that they can see we are not connected to the nearest tower but no one is doing anything about it i even requested that someone comes and tries a new router and that cannot even be done!!!! all i get is sorry we will escalate it . HOW LONG ARE YOU ESCALATING IT FOR ??? up till now not a soul has contacted me to resolve the issue. im left with no network , we cant even watch TV because we live stream . i cannot work from home as i depend on the wifi. it is causing us so much of inconvenience and no on e is even bothered to help us. you are going to lose loyal customers with this pathetic service. Now here comes the fun part , AM I STILL SUPPOSED TO PAY MY FULL MONTHLY SUBSCRIPTION FEE FOR A WEEK AND COUNTING WITHOUT WIFI???