AR
Ash R
1 reviews | Active since Mar 2018
06 May 2022, 15:51
RAIN NETWORK PROVIDERS BILLING ISSUES
I am disgusted with RAIN . Their online App does not register cancellations. They will continue to deduct monies from your bank account , even though you receive no internet service and have processed cancellation via the APP. There is no way to reverse those payments , as the payments are classified as Online Subscription Payments , and can only be reversed and cancelled by RAIN. Their call center @ *** runs a recorded message that they have network issues - *** - they are the network provider . PLEASE BEWARE OF THIS NETWORK PROVIDER - I will probably have to take legal action against them to recover my monies.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
06 May 2022, 15:57Hi Pan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply06 May 2022, 15:57
Official
Hi Pan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
AR
Ash R's updateReviewer Update
06 May 2022, 16:36You guys at RAIN are severely delayed in an actual response to assist. How long does it take to process a cancellation ? Does your online RAIN APP even work for cancellation requests, because that's were I processed the cancellation over a month ago. I have proof of logging the cancellation and proof of no service for almost a week before cancelling. Your dismissal of my cancellation request via the app and ********** deductions thereafter from my bank account will result in me taking legal action . I WILL NOT TOLERATE ANOTHER DEDUCTION FROM MY BANK ACCOUNT. I HAVE NOT BEEN USING YOUR SERVICE SINCE DISCONNECTING THE ROUTER ON 6 APRIL 2022 AFTER PROCESSING CANCELLATION VIA THE ONLINE APP. I DEMAND REFUND OF MONIES DEDUCTED 2 MAY 2022.
AR
Ash R's update06 May 2022, 16:36
Reviewer Update
You guys at RAIN are severely delayed in an actual response to assist. How long does it take to process a cancellation ? Does your online RAIN APP even work for cancellation requests, because that's were I processed the cancellation over a month ago. I have proof of logging the cancellation and proof of no service for almost a week before cancelling. Your dismissal of my cancellation request via the app and ********** deductions thereafter from my bank account will result in me taking legal action . I WILL NOT TOLERATE ANOTHER DEDUCTION FROM MY BANK ACCOUNT. I HAVE NOT BEEN USING YOUR SERVICE SINCE DISCONNECTING THE ROUTER ON 6 APRIL 2022 AFTER PROCESSING CANCELLATION VIA THE ONLINE APP. I DEMAND REFUND OF MONIES DEDUCTED 2 MAY 2022.