Rain Network providers are ******

I am utterly disgusted with rains service, there’s too many things I could complain about and that would take all day.. Firstly their network is a nuisance, half the time you have no network, a few months ago I had no network for 3 weeks straight, never got a call back when I requested to be called back, spent everyday calling THEM myself. when you request a call back they never call you back UNLESS it’s a “Join rain” enquiry, either than that you end up calling in yourself. I signed up for the new rain loop 2 weeks ago and requested a cancellation on the rain one plan, yesterday, 1st of August 2025 when my invoice came through it says I owe R1300 for the rain one (Which I requested a cancellation for) & the new plan for the loop.. I am being billed for a router than I unplugged and put back in its box on the 19th of July, it has never been used ever since. The fault is on THEIR end since they never cancelled so now I’m meant to pay for TWO routers yet only ONE is active. Rain is the most *********** WiFi service EVER, their service is ABSOLUTELY USELESS. A huge part of me wants to just cancel everything and just detach from them, this is not the 1st time I’m facing this problem… I’ll never ever recommend them to anyone