Item: Rain
Rating: 1
Author: Kgabo M

Rain's replyOfficial

01 Oct 2024, 11:09

Hi Kgabo,

Thank you for bringing this to our attention,

We are looking into your cancelation query and we will be in touch to further assist.

Regards,
rain.

Best regards,

Rain's reply01 Oct 2024, 11:09

Official

Hi Kgabo,

Thank you for bringing this to our attention,

We are looking into your cancelation query and we will be in touch to further assist.

Regards,
rain.

Best regards,

Rain's replyOfficial

01 Oct 2024, 13:08

Thank you for taking our call.

Please be advised that your account is postpaid, meaning your subscription is paid in arrears.

Kindly note, that although rain is not a contract, it is a recurring subscription until you choose to cancel.

We are unable to send a complete summary of all the transactions on the account; however, we have emailed you your invoices and statements, which you may print and review.

As discussed, we have requested for the August and September 2024 invoices to be credited.

The only invoice you are liable for is the July invoice R535.

Kindly confirm if you would like to have your services canceled.

Regards,
rain.

Best regards,

Rain's reply01 Oct 2024, 13:08

Official

Thank you for taking our call.

Please be advised that your account is postpaid, meaning your subscription is paid in arrears.

Kindly note, that although rain is not a contract, it is a recurring subscription until you choose to cancel.

We are unable to send a complete summary of all the transactions on the account; however, we have emailed you your invoices and statements, which you may print and review.

As discussed, we have requested for the August and September 2024 invoices to be credited.

The only invoice you are liable for is the July invoice R535.

Kindly confirm if you would like to have your services canceled.

Regards,
rain.

Best regards,

KM

Kgabo M's updateReviewer Update

04 Oct 2024, 18:23

Hi there Rain,
Nothing has changed after the call still await my account statement not invoices. As I'm querying the July payment as well.

Update the information reflecting on my app as still the same 1.6.... O/S.

On that note I would like to do verifications of my accounts, statement history is required for that and confirmation to be done on the above queried amount, Thanks.

KM

Kgabo M's update04 Oct 2024, 18:23

Reviewer Update

Hi there Rain,
Nothing has changed after the call still await my account statement not invoices. As I'm querying the July payment as well.

Update the information reflecting on my app as still the same 1.6.... O/S.

On that note I would like to do verifications of my accounts, statement history is required for that and confirmation to be done on the above queried amount, Thanks.

Rain's replyOfficial

04 Oct 2024, 19:14

Hey Kgabo M,

Please be advised, that we have provided you with your invoices/statements via email to the email address linked to your rain account.

Regards,
rain.

Best regards,

Rain's reply04 Oct 2024, 19:14

Official

Hey Kgabo M,

Please be advised, that we have provided you with your invoices/statements via email to the email address linked to your rain account.

Regards,
rain.

Best regards,

KM

Kgabo M's updateReviewer Update

06 Oct 2024, 07:10

Good morning,

Please note that I was emailed " find an attachment to an email without an attachment".

Kindly send me an email with an actual attachment of my account History /Statement.

Again, kindly please fix my account on the app. Nothing changed incorrect amounts.

Thanks.

KM

Kgabo M's update06 Oct 2024, 07:10

Reviewer Update

Good morning,

Please note that I was emailed " find an attachment to an email without an attachment".

Kindly send me an email with an actual attachment of my account History /Statement.

Again, kindly please fix my account on the app. Nothing changed incorrect amounts.

Thanks.

Rain's replyOfficial

06 Oct 2024, 07:46

Hi Kgabo,

We are sorry that the email did not include attachments. Please kindly note that you can access and download invoices\statements when logged into your account profile via www.rain.co.za, please login to your account to access your statements (which are a second page of each of your invoices).

Regards,
rain.

Best regards,

Rain's reply06 Oct 2024, 07:46

Official

Hi Kgabo,

We are sorry that the email did not include attachments. Please kindly note that you can access and download invoices\statements when logged into your account profile via www.rain.co.za, please login to your account to access your statements (which are a second page of each of your invoices).

Regards,
rain.

Best regards,

KM

Kgabo M's updateReviewer Update

08 Oct 2024, 12:04

Hi there ,
I can see that fixing the balance that reflects on my app is not done.
Also emailing me a consolidated statement history is also not done.
What's needs to be verified requires my account to be updated even on the app and also a statement history not the 1 on the app its not helping. Thanks

This is taking way too long it can't be that difficult to provide consolidated account history.
I'm unable to make any payments due to that incorrect amount. As it requires me to pay all of it.

KM

Kgabo M's update08 Oct 2024, 12:04

Reviewer Update

Hi there ,
I can see that fixing the balance that reflects on my app is not done.
Also emailing me a consolidated statement history is also not done.
What's needs to be verified requires my account to be updated even on the app and also a statement history not the 1 on the app its not helping. Thanks

This is taking way too long it can't be that difficult to provide consolidated account history.
I'm unable to make any payments due to that incorrect amount. As it requires me to pay all of it.

Rain's replyOfficial

08 Oct 2024, 12:27

Hi Kgabo,

Please kindly note that statements can be accessed and downloaded by logging into your account via www.rain.co.za. The second page on your invoices is a statement.

For the amount to be adjust, kindly provide us with your cancellation reference number, as you would have received one when submitting a cancellation request.

Regards,
rain.

Regards,
rain.

Best regards,

Rain's reply08 Oct 2024, 12:27

Official

Hi Kgabo,

Please kindly note that statements can be accessed and downloaded by logging into your account via www.rain.co.za. The second page on your invoices is a statement.

For the amount to be adjust, kindly provide us with your cancellation reference number, as you would have received one when submitting a cancellation request.

Regards,
rain.

Regards,
rain.

Best regards,

KM

Kgabo M's updateReviewer Update

11 Oct 2024, 14:32

Nothing has been done to my query,please my account issues has not been resolved at all.

KM

Kgabo M's update11 Oct 2024, 14:32

Reviewer Update

Nothing has been done to my query,please my account issues has not been resolved at all.

Rain's replyOfficial

11 Oct 2024, 19:38

Hi Kgabo,

Please note that the only invoice you need to settle is the July invoice R535 which has 169 GB of usage.

Regards,
rain.

Best regards,

Rain's reply11 Oct 2024, 19:38

Official

Hi Kgabo,

Please note that the only invoice you need to settle is the July invoice R535 which has 169 GB of usage.

Regards,
rain.

Best regards,

KM

Kgabo M's updateReviewer Update

12 Oct 2024, 06:20

I'm unable to settle it, it does not allow me to do so.
Update my account.

KM

Kgabo M's update12 Oct 2024, 06:20

Reviewer Update

I'm unable to settle it, it does not allow me to do so.
Update my account.

KM

Kgabo M's updateReviewer Update

12 Oct 2024, 07:14

Now my account is fixed, Thanks

KM

Kgabo M's update12 Oct 2024, 07:14

Reviewer Update

Now my account is fixed, Thanks

Rain's replyOfficial

12 Oct 2024, 09:13

Hi Kgabo M,

Kindly be advised your payment has been received.

Please let us know if you would like us to proceed with canceling your services.

Regards,
rain.

Best regards,

Rain's reply12 Oct 2024, 09:13

Official

Hi Kgabo M,

Kindly be advised your payment has been received.

Please let us know if you would like us to proceed with canceling your services.

Regards,
rain.

Best regards,

Rain Network Provider