XJ
Xolisa J
1 reviews | Active since Jul 2022
18 May 2025, 06:37
Rain network poor service
I am based in Ntabozuko formerly known as Berlin in the province of Eastern Cape. We have not had any 5G Rain network since 15 March. We have made numerous reports to rain but up until today there has been no resolution. Rain deducted a full amount for March and April but I can assure you they are ready to deduct for May 2025. I have sent a request for a full refund beginning of May for the period service was not rendered. They did not bother to reply up until today. I have also made calls to complain but funny this time I did not receive a ticket number for my complaint as they usually did in the past. It is ******** to take money from someone when you have not rendered a service. Why continue to deduct money when you are are aware that your tower has been down for months without service. I'm very disappointed with Rain and their non existing support team.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
18 May 2025, 07:22Hi Xolisa,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply18 May 2025, 07:22
Official
Hi Xolisa,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
XJ
Xolisa J's updateReviewer Update
03 Jun 2025, 04:38I have sent an email on the 23 April, requesting that you close my account. We have not had network since March yet you keep deducting money from my account. 1 June you deducted money yet you still have not contacted me or e-mailed me with regards to my request to close the account. I will have to pursue my case through the NCC.
XJ
Xolisa J's update03 Jun 2025, 04:38
Reviewer Update
I have sent an email on the 23 April, requesting that you close my account. We have not had network since March yet you keep deducting money from my account. 1 June you deducted money yet you still have not contacted me or e-mailed me with regards to my request to close the account. I will have to pursue my case through the NCC.
XJ
Xolisa J's updateReviewer Update
05 Jun 2025, 14:15It's funny that I have not received any type of communication from Rain with regards to my request for refund from your official emails, and very strange that your response is swift when it comes to other public platforms. You seem to be more concerned with maintaining a good public image than rendering a good service.
XJ
Xolisa J's update05 Jun 2025, 14:15
Reviewer Update
It's funny that I have not received any type of communication from Rain with regards to my request for refund from your official emails, and very strange that your response is swift when it comes to other public platforms. You seem to be more concerned with maintaining a good public image than rendering a good service.
XJ
Xolisa J's updateReviewer Update
11 Jul 2025, 15:50Unfortunately it seems as this now the only way of communication one has to use to get the ball rolling with Rain because your official emails are never attended to. My router was collected on 1 of July and subsequent to that I did a follow up on my then request for refund I still have not received any communication with regards to that, I would like an update on that
XJ
Xolisa J's update11 Jul 2025, 15:50
Reviewer Update
Unfortunately it seems as this now the only way of communication one has to use to get the ball rolling with Rain because your official emails are never attended to. My router was collected on 1 of July and subsequent to that I did a follow up on my then request for refund I still have not received any communication with regards to that, I would like an update on that
XJ
Xolisa J's updateReviewer Update
02 Aug 2025, 11:21I'm still waiting for communication from Rain, since my request for account termination I still have not received any type of communication. I'm still waiting for account adjustment from their side before my refund. Seeing how things are maybe it will be in 2026, but I won't wait for that, I'm only giving them till the 15th of August before I refer my case to the National Consumer Protector
XJ
Xolisa J's update02 Aug 2025, 11:21
Reviewer Update
I'm still waiting for communication from Rain, since my request for account termination I still have not received any type of communication. I'm still waiting for account adjustment from their side before my refund. Seeing how things are maybe it will be in 2026, but I won't wait for that, I'm only giving them till the 15th of August before I refer my case to the National Consumer Protector